Innovating Hospitals and Health Systems

Description

This introductory module examines why adaptability, not strength, determines organizational survival in rapidly changing industries, with particular focus on healthcare disruption. Learners will explore how healthcare systems face unprecedented challenges from rising costs, declining productivity, regulatory shifts, and new market entrants like technology giants and retail companies. The lesson introduces the NQ 360© Framework—a holistic approach encompassing Charter, Organization, Competency, and Linkages—designed to help established hospitals and health systems innovate successfully. Through the compelling case study of Aravind Eye Care System, students will discover how mission-driven organizations can deliver world-class outcomes at a fraction of typical costs while remaining financially sustainable and serving all patients regardless of ability to pay.